Terms & Conditions

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The current document is an electronic record under Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published and shall be construed in accordance with the provisions of Rule 4,5 and 6 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.dezinefy.com website.

Welcome, and thank you for your interest in www.dezinefy.com (hereinafter “Dezinefy,” to be referred as “us” or “we”) and our services made available through the websites (the "Website" or the “Site”) and the online applications and tools (collectively, the “Apps,” together with the Site, the “Service”). The following Terms of Service are a legally binding contract between you and us the moment you access our website and seek various services through our website. For the purpose of this contract, "Registered User", "Visitor", and wherever the context may so require, "You" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as a Registered User using the computer systems of the Website, or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the Contract . A Registered User is one who has allocated himself a unique identification user name ("User ID" and "Password") to become Registered User. The term and expression "You" shall, unless the context otherwise requires, include your legal heir, receivers, successors, liquidators and permitted assigns.

www.dezinefy.com is owned and operated by ( ) a company registered under the relevant provisions of the Companies act 2013 with registered address at no.87, 1st Cross, Vidyamanya Nagar VN post Bengaluru-560091, Karnataka , which strives to develop the most powerful interior design modelling and 3D visualization platform for designers with easy input process, economical pricing and fastest rendering. We provide a platform to the customers where they can get a design for interior designing by connecting them to the freelancer designers and also provide affiliate marketing services to the manufactures of various products used in the interior designing.

Please read the following Terms of Service ("Terms") carefully before accessing or using any of the Service. Each time you access or use the Service, you agree to be bound by these Terms. If you do not agree to be bound by all of these Terms, you may not access or use the Service.

Acknowledgment by the user

The user of the website or the corresponding app do hereby acknowledge that this Agreement is supported by reasonable and valuable consideration, the receipt and adequacy of which is hereby acknowledged. Without limiting the foregoing, the user undertakes that such consideration includes, without limitation, your ability to visit, use and/or submit information to our Services. The user also concedes that he or she is legally eligible to be bound by this Agreement, or if a user is acting on behalf of a company or other entity, the user has the authority to bind such company or entity. The user represents that if he or she is an adult user of the Website acting as parent or guardian for any minor whom he allows to access the Service, then you will be held strictly responsible for their actions. In order to determine your compliance with this Agreement, we may monitor your access and use of our Services in accordance with our Privacy Policy.

Eligibility criteria for users & limitations

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable laws for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable laws for this purpose including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not sell, purchase or bid for any items on the Website. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. Platform reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to Platform's notice or if it is discovered that you are under the age of 18 years or are otherwise "incompetent to contract".

Accessibility by the user

The user’s right to access and use our Services is personal to the user and is not transferable by you to any other person or entity. You are only entitled to access and use our Services with strict adherence to legal activities and pursuant to the terms and conditions of this Agreement and the Privacy Policy. We have sole discretion to terminate your access to the services on the basis of any action by you that which does the following:- (i) violates the terms and conditions of this Agreement and/or the Privacy Policy; (ii) restricts, inhibits or prevents any access, use or enjoyment of our Services; or (iii) through the use of our Services, defames, abuses, harasses, offends or threatens. Also,re the identity of the freelancer and the customer shall not be disclosed to each other. The company holds the personal information and identity of the freelancer and the customer within the ambit of company’s confidential information

Suspension of Service due to maintenance or other purpose

Your access and use of our Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of our Services or other actions that we, in our sole discretion, may elect to take. We reserve the right to suspend or discontinue the availability of our Services and/or any portion or feature of our Services at any time in our sole discretion and without prior notice.

Use of services by a registered user

In order to access and avail services provided by us the user may be required to register for an account with us on the website as well as app. When you register for an account, you may be required to provide us with some information about yourself (such as your e-mail address or other contact information). You may also be required to provide us with information about you, which may be of a confidential nature and may include personal identifying information and/or financial information ("Your Information"). If you provide Your Information to us then you agree to provide true, current, complete and accurate information, and not to misrepresent your identity. You also agree to keep your Information current and to update Your Information if any of Your Information changes. Our collection, use and disclosure of Your Information is governed by this Agreement and our Privacy Policy.

User’s responsibility for their account safety

When you register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you agree to immediately notify us. If we find any suspicious activity in our sole discretion may suspend the account subject to the confirmation by the registered user.

Discretion and liability of the User

The user undertakes and agree that the user is solely responsible for his decisions made on or through the use of the Website or the app. Our Services, provide a venue through which you can obtain information and you can find third-party service providers including, but not limited to, interior designers ("Service Providers"). It is up to the user to decide and rely on his best judgment to avail any services by the freelancer. The user is expected to perform due diligence about the freelancer and Dezinefy holds no responsibility about the various undertakings by the freelancer as we are just a venue where customer meets the freelancer for various services.

Infringement of Intellectual Property Rights

Our names, graphics, videos, logos, page headers, button icons, scripts, and service names used in websites or mobile apps are our trademarks (collectively, the "Proprietary Marks"), are owned by Dezinefy. You may not use the Proprietary Marks without our prior written permission. We make no proprietary claim to any third-party names, trademarks or service marks appearing on our Services. Any third-party names, trademarks, and service marks are property of their respective owners.

You are solely responsible for any damages resulting from your infringement of our or any third-party's intellectual property rights regarding the Trademarks, Our Content, the Collective Work, the Software and/or any other harm incurred by us or our affiliates as a, direct or indirect, result of your copying, distributing, redistributing, transmitting, publishing or using the same for purposes that are contrary to the terms and conditions of this Agreement.

Responsibility of displaying the third-Party Links

The Site may provide, or third parties may provide, links to other internet sites or resources. Because we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of, or reliance on, any such content, goods or services available on or through any such site or resource. When you visit or use a third parties’ website you agree to read and consent to the third parties Terms of Service and Privacy Policy and release us from any liability.

Services undertaken by Dezinefy

Each and every customer who visits www.dezinfey.com or its corresponding app and wishes to take its services needs to create an account with us and feed in his credentials in order to create an account with us. Once the customer signs up or logs in if already registered then the customer will be taken to a page wherein the customer is given an option to either place a new order or edit an old order or seek information about his completed order. For the sake of placing a new order the customer is directed to a web page containing basic questionnaire regarding design wherein the customer needs to feed in information as required by the form. The customer undertakes to fill true and correct information in the form. We do not bear any liability if the customer fills incorrect information in the said form. We provide a platform wherein the freelancers designers, or various other third parties get in touch with the customer. The customer is required to submit the said form and then will be required to the make the payment for the services which will be generated automatically as soon as you submit it. Once the payment is done the Order status will move to pending status and goes for backend confirmation. Further the Freelancer checks the order and accepts if all inputs are valid or sends back to customer with comment for missing input. The customer undertakes that if he fails to give inputs within 24 hours after the freelancer sends query for the missing input in the aforesaid form, then as a result the order gets cancelled and payment is refunded within seven business days. However, if a customer uploads required information, the order status in confirmed and the output/ render SLA starts which will be 24 hours. Furthermore, the Freelancer uploads output/ render file which is visible to customer and the Customer can preview the render image with watermark and give feedback if not satisfied. But once customer accepts the order and marks it complete, only then can download the image. In case the customer does not like the preview, there will be pre-set options to give feedback or reject the order and to ask for refund. If the customer asks for rework, then the project will be reassigned for rework, if rejected and it meets the refund according to the refund policy mentioned in the terms of services and the order will be closed.

Design is inherently subjective, however, and you agree that Dezinefy cannot and does not warrant or guarantee your satisfaction with design services and/or ideas you receive on the Dezinefy website or app.

While Dezinefy has made every effort to portray recommended products and their colours and materials in the most accurate way on the Website, the displayed colours of the products will depend upon the monitor of the user and cannot be guaranteed by Dezinefy as an accurate portrayal of the actual colour or material of the product. We also make best efforts to estimate scale of your space based on the inputs provided by you , but can’t guarantee that all recommended products will fit your space. Customers are required to measure their space to ensure that items fit prior to purchasing.

Dezinefy does not guarantee, or warranty any of the products or merchandise purchased by you through the use of our services or those services of a service provider. Your only recourse or remedy for guarantee or warranty claims is directly with the manufacturer or producer of the goods.

Refund Policy adopted by Dezinefy

If you are not satisfied with your Paid Services experience with Dezinefy services, then you may request specific remedies to correct the situation by emailing at . At Dezinefy’s sole discretion, we may offer a refund in those situations where a remedy is not possible or does not correct the issue. You can request a refund by emailing at . The refund is limited to the amount paid for the service after making due deductions if the services are already availed partially and efforts are already put in by Dezinefy with the sole discretion of Dezinefy.

Customer care services

We provide customer care services with our best efforts. Any user can send an email at our customer care email address at also call us at . The User undertakes to avail this service with strict adherence to decency and we will try our level best to resolve the issues. The user is expected to give true and correct information and cooperate with us regarding the issue.

Covenants by the User

You understand and agree that Platform and the Website merely provide services to its Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents therein are advertised and listed by or on behalf of Registered Users and are third party contents. The Website also contains various third-party user generated content and material. The Platform neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. Platform has no control over the third-party user generated contents.

You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles:

  • You are solely responsible for Your Information, and the Platform and the Website act only as a passive conduit for your online distribution and publication of Your Information. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

    • Belongs to another person and to which You do not have any right to.

    • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986.

    • Harm minors in any way.

    • Infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items.

    • Violates any law for the time being in force.

    • Deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.

    • Impersonates another person.

    • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information

    • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

    • Is false, inaccurate or misleading.

  • You shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

  • You shall not create liability for Platform or cause Platform to lose or disrupt (in whole or in part) the services of our service providers or other suppliers.

  • The customer shall be responsible for providing true and correct information to the design consultant. Neither Dezinefy nor the freelancers associated shall be responsible for any inadequate or incorrect deliverables due to misleading or inaccurate information provided by the customer.

  • Dezinefy reserves the sole right to modify or withdraw, fully or partially, the benefits offered under this initiative, without any prior notice, from time to time. Dezinefy reserves the right to extend or restrict the scope of this initiative to various locations in India.

  • Dezinefy shall not be liable for any kind of direct or indirect as well as financial or non-financial liabilities which may arise in the future due to, including but not limited to, customer complaints, deficiency in services, misleading information etc. under this initiative.

  • Before confirming of the Order under this initiative, the customer will be responsible to check the scope, description and costing before signing off the same as an act of acceptance.

  • The colours, finishes and textures that appear on the 3D views are only for representational purpose and may vary slightly from the actual fitting.

  • The customer acknowledges that Dezinefy does not encourage direct negotiations between the material vendors for better deals by the customer. In case such activity is undertaken by the customer, timely delivery and quality of material for the same shall be the responsibility of the customer. Any implications on the project completion timelines or project value due to such acts of the customers, shall be the customer’s responsibility.

  • Dezinefy shall not be responsible for co-ordinating with 3rd party vendors appointed by the customer. Dezinefy shall not be responsible for any delays in the work schedule due to 3rd party vendors as appointed by the customers and the resultant loss in time and resources.

  • Dezinefy shall not be responsible for any criminal activities pursued by the 3rd party vendors as appointed by the customers and the resultant loss.

Disclaimer by Dezinefy

The content and all services and products associated with our services are provided to you on an "as-is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, products or services included on or associated with our services. You expressly agree that your use of our services and all products and services included on or associated with our services is at your sole risk.

The website is only a venue where users may meet and interact with one another for their transactions. Platform is not and cannot be a party to or control in any manner any transaction between two users of the website (i.e. user and freelancer). Platform neither recommends you to buy or sell any goods or services on the website nor endorses any such goods or services nor provides any guarantee, warranty or assurance with respect to any goods or services made available on the website. Further, platform does not guarantee, warranty or provide any assurance on the behaviour of any user of the website including any guarantee, warranty or assurance that any user (whether buyer or seller or service provider) will complete any transaction or act in a prudent manner.

We do not make, and expressly disclaim, any representations, warranties or guarantees, express or implied, regarding the accuracy, correctness, or completeness of the content or the services and products associated with our services, or the safety, reliability, title, timeliness, completeness, merchantability, conformity or fitness for a particular purpose of the content or the services and products associated with our services. It is your sole responsibility to independently evaluate the accuracy, correctness or completeness of the content and the services and products associated with our services. We make no representation, warranty or guarantee that the content that may be available for downloading from our services is free of infection from any viruses, malicious software or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. We do not make any representations, warranties or guarantees, express or implied, regarding any information or offers provided on or through our services.

We disclaim any responsibility for the deletion, failure to store, miss delivery, or untimely delivery of any information or material.

We disclaim any warranties regarding the security, reliability, timeliness, and performance of the web services. We disclaim, any warranties for any information or advice obtained through the services. We disclaim any warranties for services or goods received through or advertised on the service or received through any links provided by the service, as well as for any information or advice received through any links provided in the service.

You understand and agree that you download or otherwise obtain material or data through the use of the web service at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that results from the download of such material or data.

Limited Liability of Dezinefy

In no event shall we be responsible to, or liable to, you, or any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any damages, including, but not limited to, special, incidental, indirect or consequential damages that include, but are not limited to, damages for any loss of profit, revenue or business, as a direct or indirect result of: (i) your breach or violation of the terms and conditions of this agreement; (ii) your access and use of our services; (iii) your delay in accessing or inability to access or use our services for any reason; (iv) your downloading of any of the content or the collective work for your use; (v) your reliance upon or use of the content or the collective work, or (vi) any information, software, products or services obtained through our services, or otherwise arising out of the use of our services, whether resulting in whole or in part, from breach of contract, tortious behaviour, negligence, strict liability or otherwise, even if we and/or our suppliers had been advised of the possibility of damages.

This limitation shall also apply with respect to damages incurred by reason of other services or goods received through or advertised on the website or received through any links provided in the website service, as well as by reason of any information or advice received through or advertised on the website or received through any links provided in the website service. This limitation shall also apply, without limitation, to the costs of procurement of substitute goods or services, lost profits, or lost data. Such limitation shall further apply with respect to the performance or non-performance of the website service or any information or merchandise that appears on, or is linked or related in any way to, the website service. Such limitation shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by law.

Without limiting the foregoing, under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond their reasonable control, including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of god, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

Notwithstanding anything to the contrary contained in this terms of use in the event that either Party is delayed or hindered in, or prevented from, the performance of any act by reason of acts of God, natural calamities, strikes, riots, fire, floods, accident, any law or regulation of any government, or any act or condition whatsoever beyond the reasonable control of such Party (a “Force Majeure Event”), performance of such act will be excused for the period for the delay and the period of the performance of such act will be extended for a period equivalent to the period of such delay, provided that:

  1. such Party provides notice as soon as possible to the other Party of the occurrence of the Force Majeure Event; and

  2. such Party continues to make reasonable endeavours to resume performance of its obligations.

You specifically acknowledge that we shall not be liable for user generated content or the defamatory, offensive or illegal conduct of any third party, and that the risk of harm or damage from such user generated content and third-party conduct rests entirely with you.

Indemnification

You agree that you will be personally responsible for your use of the Service, and you agree to defend, indemnify and hold harmless Dezinefy and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from and against any and all claims, liabilities, damages, losses and expenses, including reasonable attorneys’ and accounting fees and costs, arising out of or in any way connected with (i) your access to, use of or alleged use of the Service; (ii) your violation of the Terms or any representation, warranty, or agreements referenced herein, or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim.

Amendments to this Agreement

We reserve the right to update, amend and/or change this Agreement at any time in our sole discretion and without notice. Updates to this Agreement will be posted here. Amendments will take effect immediately upon us posting the updated Agreement on our Services. You are encouraged to revisit this Agreement from time to time in order to review any changes that have been made. Your continued access and use of our Services following the posting of any such changes shall automatically be deemed your acceptance of all changes.

Dispute Resolution

For any dispute you have with Dezinefy, you agree to first contact us at and attempt to resolve the dispute with us informally. If Dezinefy has not been able to resolve the dispute with you informally, the courts at Bengaluru Karnataka have the sole jurisdiction for any claim arising due to the dispute.

Applicable Law

You agree that various laws of India will govern this Agreement and any claim or dispute that has arisen or may arise between you and us, except as otherwise stated in this Agreement.

Miscellaneous Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement

No Waiver

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

Survival

All covenants, agreements, representations and warranties made in this Agreement, as may be amended by us, from time to time, shall survive your acceptance of this Agreement and the termination of this Agreement.

Entire Understanding

This Agreement and the Privacy Policy represent the entire understanding and agreement between you and us regarding the subject matter of the same, and supersede all other previous agreements, understandings and/or representations regarding the same. If you have questions, comments, concerns or feedback regarding this Agreement or our Services, please contact us at.

TRIPARTITE Agreement

This tripartite contract (‘this agreement’) is binding on each and every designer, freelancer or independent contractor and customer who assists, or joins or enters into any kind of transaction with www.dezinefy.com for the purpose of designing or any other areas where www.dezinefy.com works. At any moment when any freelancer or designer or independent contractor, customer, or affiliate marketing vendor registers with www.deziney.com, from that moment the aforesaid entities become bound by the terms and conditions laid down under this agreement.

BY AND BETWEEN:

www.dezinefy.com which is owned and operated by (DEZINEFY E-COMMERCE PRIVATE LIMITED) a company registered under the relevant provisions of the Companies act 2013 with registered address at no.87, 1st Cross, Vidyamanya Nagar VN post Bengaluru-560091, Karnataka herein after to be referred as Company or First Party.

AND

The freelancer hereinafter to be referred as Designer, independent contractor or second party

AND

The customer hereinafter to be referred as the third party including both natural and legal person

RECITALS

Whereas Dezinefy.com strives to develop the most powerful interior design modelling and 3D visualization platform for designers with easy input process, economical pricing and fastest rendering. We provide a platform to the customers where they can get a design for interior designing by connecting them to the freelancer designers and also provide affiliate marketing services to the manufactures of various products used in the interior designing.

Whereas the freelancer or the designers shall access the website and meet the customers through the company and provide services to the customers seeking designs after paying due charges to the company.

Whereas the customer or the buyer shall access the website and meet the freelancers, through the company and seek services from the designers or freelancers after paying due charges to the company.

Whereas the identity of the freelancer and the customer shall not be disclosed to each other. The company holds the personal information and identity of the freelancer and the customer within the ambit of company’s confidential information.

Whereas the freelancer or the customer shall also abide by all the conditions laid down in terms of use of the Dezinefy.com along with the conditions laid down under this agreement. All the three parties to this tripartite agreement shall be referred to as Parties in toto.

NOW, THEREFORE, THIS AGREEMENT, WITNESSETH AS FOLLOWS:

It is hereby agreed to by and amongst of the parties as follows: